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Course Description

Conflict Management

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will be available by 9:00 am (MT) the day prior to the start date.

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Type
Online Asynchronous
Dates
Sep 24, 2024 to Nov 04, 2024
Hours
20.0
Delivery Options
Online Asynchronous  
Course Fees
Flat Fee non-credit $379.00
Potential Price Adjustments
Instructor(s)
Reading List / Textbook
No Required Textbook
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Receive a discount of 5% per course by registering at the same time for three or more courses within the Visual Design Certificate.

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